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1087 Tata AIA Life Insurance Jobs

Assistant Key Account Manager - Virtual Bancassurance Hdfc

3-5 years

₹ 4.25 - 5.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Assistant Key Account Manager - Virtual Bancassurance Hdfc

Tata AIA Life Insurance

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

A Position Overview
Position Title
Assistant Key Account Manager - HDFC Asset Channel
Department
HDFC Relationship Channel
Level/ Band
AM
Grade
304
B Organizational Relationships
Reports To
Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Relationship
Stakeholders Internal
HDFC Bank Relationship Supervisors
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training
  • Prepare training material for New Phone Bankers
  • Certification/ Motivation of Phone bankers
  • Timely Completion of training
  • Coaching callers based on quality scores for improvement
  • Training to improve sales
Daily / Monthly
Quality Evaluations
  • Ensure Quality Lead generation from the Phone Banker
  • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
  • Timely feedback to caller
  • Collect customer feedback and review scripts regularly
  • Conducting Monthly certifications for the unit to assess product/process/ system.
  • Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
  • Prepare the Quality MIS
  • Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
  • Assist in preparation of process notes or system requirements
  • Projects to improve overall lead quality
E Skills Required
Technical
  • Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 3-5 years of experience in call centre industry, in Quality / Training process.
Any industry

Employment Type: Full Time, Permanent

Read full job description

Tata AIA Life Insurance Interview Questions & Tips

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What people at Tata AIA Life Insurance are saying

4.5
 Rating based on 31 Assistant Key Account Manager reviews

Likes

Incentives are quite good here . You can develop skills as everyday you will learn something after intercating with customers.

Dislikes

Management is full of politics, not supportive if you need any kind of help. No proper working hours as mentioned in offer letter. It may exceed after 6:30 p.m. Sat and sunday there is too much pressure to go on F2F meetings. Promotions are tough beacuse targets are very high .

  • Salary - Poor
  • +5 more
Read 31 Assistant Key Account Manager reviews

Assistant Key Account Manager salary at Tata AIA Life Insurance

reported by 214 employees with 3-8 years exp.
₹3 L/yr - ₹6.7 L/yr
28% less than the average Assistant Key Account Manager Salary in India
View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.2k employees
50%
64%
60%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Tata AIA Life Insurance Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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