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Assistant Key Account Manager - Virtual Bancassurance Hdfc
3-5 years
Hyderabad / Secunderabad
1 vacancy
Assistant Key Account Manager - Virtual Bancassurance Hdfc
Tata AIA Life Insurance
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A Position Overview
Position Title
Assistant Key Account Manager - HDFC Asset Channel
Department
HDFC Relationship Channel
Level/ Band
AM
Grade
304
B Organizational Relationships
Reports To
Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Relationship
Stakeholders Internal
HDFC Bank Relationship Supervisors
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training
- Prepare training material for New Phone Bankers
- Certification/ Motivation of Phone bankers
- Timely Completion of training
- Coaching callers based on quality scores for improvement
- Training to improve sales
Daily / Monthly
Quality Evaluations
- Ensure Quality Lead generation from the Phone Banker
- Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
- Timely feedback to caller
- Collect customer feedback and review scripts regularly
- Conducting Monthly certifications for the unit to assess product/process/ system.
- Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
- Prepare the Quality MIS
- Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
- Assist in preparation of process notes or system requirements
- Projects to improve overall lead quality
E Skills Required
Technical
- Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 3-5 years of experience in call centre industry, in Quality / Training process.
Any industry
Employment Type: Full Time, Permanent
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(based on 103 Tata AIA Life Insurance interviews) What people at Tata AIA Life Insurance are saying
Rating based on 30 Assistant Key Account Manager
reviews
Anonymous · Enterprise & B2B Sales
in Chandigarh, Chandigarh
Incentives are quite good here . You can develop skills as everyday you will learn something after intercating with customers.
Management is full of politics, not supportive if you need any kind of help. No proper working hours as mentioned in offer letter. It may exceed after 6:30 p.m. Sat and sunday there is too much pressure to go on F2F meetings. Promotions are tough beacuse targets are very high .
Read 30 reviewsAssistant Key Account Manager salary at Tata AIA Life Insurance
What Tata AIA Life Insurance employees are saying about work life
Tata AIA Life Insurance Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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