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Associate Territory Manager - Hdfc Bank Relationship Channel
3-7 years
Pune
1 vacancy
Associate Territory Manager - Hdfc Bank Relationship Channel
Tata AIA Life Insurance
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A Position Overview
Position Title
Associate Territory Manager - HDFC Bank Relationship channel
Department
HDFC Bank Relationship channel
Level/ Band
Assistant Manager
Grade
301
B Organizational Relationships
Reports To
Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Relationship channel
Stakeholders Internal
HDFC Bank Relationship channel HDFC Supervisors / Phone Bankers
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training
- Prepare training material for New Phone Bankers
- Certification/ Motivation of Phone bankers
- Timely Completion of training
- Coaching callers based on quality scores for improvement
- Training to improve sales
Daily / Monthly
Quality Evaluations
- Ensure Quality Lead generation from the Phone Banker
- Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
- Timely feedback to caller
- Collect customer feedback and review scripts regularly
- Conducting Monthly certifications for the unit to assess product/process/ system.
- Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
- Prepare the Quality MIS
- Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
- Assist in preparation of process notes or system requirements
- Projects to improve overall lead quality
E Skills Required
Technical
- Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 2-3 years of experience in call centre industry, in Quality / Training process.
Any industry
Employment Type: Full Time, Permanent
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Rating based on 2 Associate Territory Manager
reviews
Anonymous · Trading, Asset & Wealth Management
in New Delhi
Good work culture
Nothing as if now to dislike
Read 2 reviewsAssociate Territory Manager salary at Tata AIA Life Insurance
What Tata AIA Life Insurance employees are saying about work life
Tata AIA Life Insurance Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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Principal Global Services
Assistant Manager- Business Conservation-Call Center
5-8 Yrs
₹ 6 - 8L/yr
Thane
