Senior Manager - Digital Partnership

Should be a problem solver with a go getter attitude and a very strong action for bias
Maintain the long-term relationship with the partners to ensure mindshare management
Plan & execute various initiatives to ensure organization objectives are met
Manage multiple stakeholders - both internally and externally - to drive business, improve operational processes and build excellence that sets us apart from competition
Leverage technology to build efficient processes and solve day to day problems
Identify, plan and implements products & process to tap every up sell & cross sell opportunity

B Organizational Relationships
Reports To Vice President
Supervises 2 Assistant Managers

C Job Dimensions
Geographic Area Covered Delhi NCR
Internal Stakeholders Cross functional teams - IT, product, operations, compliance and finance
External Partner Sr. Management, Partner sales and business teams, Cross Functional Teams

D Key Result Areas
Organization Process Key Contributions
Sales Deliver aligned target numbers on topline with the right product mix to protect the bottomline
Deliver on all key metrics - persistency, customer satisfaction and issuance
Regularly analyze the market trend, competition offering and strategize action plan accordingly to ensure seamless business
Retention and cross sell to the existing base of key accounts by evaluation and comprehensive analysis of business scope
Be the program manager and plan and execute partner initiatives with laser sharp focus to increase business as per organization s goal by liaising with internal and external cross functional teams
Relationship Management Build long-term relationships with partners to ensure mindshare management
Creating partner roadmap/ vision along with business plan, proposing new product line, and implementing change in process to achieve higher efficiency in tandem with the leadership team
Regular engagement with partner teams - business, relationship, tech, persistency - to build strong relations to help get work done faster
Operations Track data very closely to identify any gaps in processes/ operations
Move swiftly to resolve and make sure that we lead in service among competition
Work quickly to address and resolve partner issues

E Skills Required
Technical MS Office particularly excel and powerpoint
Behavioral Perseverance, go-getter attitude, diplomatic and very strong bias of action
Should be able to perform under stress and keep calm in difficult situations
Open mindedness and flexibility in approach
High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines
Essential Desired
Interpersonal skills Yes
Communication skills Yes
Creative thinking skills Yes
Supervising/Leadership skills Yes
Teamwork Skills Yes
Influencing skills Yes
Relationship Building skills Yes
Decision making skills Yes

F Incumbent Characteristics
Essential Desired
Qualification MBA MBA