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Tata AIA Life Insurance

Compare

4.0

based on 3k Reviews

874 Tata AIA Life Insurance Jobs

Assistant Manager - Digital Business Unit

Tata AIA Life Insurance Company Ltd.

4.0

based on 3k Reviews

5-7 years

Thane

1 vacancy

Assistant Manager - Digital Business Unit

Tata AIA Life Insurance

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management MS Office CCTV Monitoring Analytical Skills Outbound Sales Interpersonal Skills

+ 2 more

Job Description

Key Result Areas

Responsible for revenue generation from existing customers for the digital channel

Supervise the day-to-day operations of the call center

Develop and implement sales strategies to achieve sales targets.

Monitor and analyze sales performance data to identify opportunities for improvement.

Establish performance goals and objectives for call center agents and monitor progress.

Oversee daily operations of the call center and ensure that staff are meeting performance objectives.

Develop and implement training programs for call center agents to maximize sales performance.

Collaborates with call centre and conduct skill gap analysis to identify areas of improvement.

Analyze customer data to develop targeted sales campaigns.

Reporting

Decile wise performance and improvement tracking
Process weekly sales leads reports for submission to management.
Evaluate performance with key metrics (occupancy, TT, AHT, login hours etc.)
Prepare monthly and weekly business presentation for different departments or upper management.

Skills Required

Technical

Basic working knowledge of MS office, presentation and dashboards

Behavioral

Essential

Desired

Interpersonal Skills

Communication Skills

Creative thinking skills

Supervising/ Leadership skills

Teamwork Skills

Influencing Skills

Relationship Building Skills

Decision Making Skills

Incumbent Characteristics

Essential

Desired

Qualification

Graduate

Experience

Minimum 3-4 years experience in similar role

Must have call centre outbound sales experience.

LI insurance

Age

In 40s

Basic Competency

Must have strong quantitative analytical skills

Hands on experience with e-learning platforms

Disclaimer:

This Job Description is indicative in nature. The duty list/Goal Sheet provided to you can vary from the aforesaid in view of Organizational need/requirement from time to time.

Employment Type: Full Time, Permanent

Read full job description

Tata AIA Life Insurance Interview Questions & Tips

Prepare for Tata AIA Life Insurance roles with real interview advice

People are getting interviews at Tata AIA Life Insurance through

(based on 103 Tata AIA Life Insurance interviews)

Referral

Job Portal

Recruitment Consultant

Walkin

Company Website

Campus Placement

27%

25%

13%

15% candidates got the interview through other sources.

High Confidence

What people at Tata AIA Life Insurance are saying

What Tata AIA Life Insurance employees are saying about work life

based on 3k employees

50%

64%

60%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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