Cluster Head - Urban Banking - IDFC First Bank

JOB DESCRIPTION

Position Overview

Position Title

Cluster Head

Department

IDFC First

Level/ Band

Sr. Manager 501

Role Summary :

- Liase with Bank s Regional officers and Zonal Officers and ensure alignment on Life Insurance Business

- Visit zones and regions - interact with Zonal Officers, Cluster Officers and Bank branch managers

- Guide and support team to ensure achievement of targets

- Interact with customers to explain the products and solutions

- Ensure activation, persistency & productivity is maintained.

- Ensure quality of recruits hired in the team

- Maintain & drive compliance at the zone

A. Organizational Relationships

Reports To

Zonal Manager

Supervises

KAM/RM/CSM

B. Job Dimensions

Geographic Area Covered

Cluster(s)

Stakeholders Internal

Supervisors, Team (KAMs/CSM), Ops, Underwriting, Legal

External

IDFC First bank - Channel Partner

C. Key Result Areas

Partner and Client Management

Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)

Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance

Engage with customers to explain the products and promote the brand

Ensure team is focused on Sales and support to all branches assigned.

Drive local contests and engagements to engage teams

Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life

Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity

Managing the relationship between internal team and channel partner so as to foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner

Aid the bank branches to adopt new processes and technology

Team Management

Assign target to each KAM /CSM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.

Ensure team is hands on with each branch and maintains a high engagement level with each member

Team development and training

Retention of high performing talent

Keep ZH and National Head updated about on - ground activities by Bank and competitors

Customer service

Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

E Skills Required

Technical

Good product knowledge

Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills