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Tata AIA Life Insurance

Compare

4.0

based on 3.2k Reviews

Video summary

636 Tata AIA Life Insurance Jobs

Officer - Digital Support

Tata AIA Life Insurance Company Ltd.

4.0

based on 3.2k Reviews

1-3 years

Thane

1 vacancy

Officer - Digital Support

Tata AIA Life Insurance

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Auditing Advanced Excel Compliance Insurance Operations

+ 4 more

Job Description

A Position Overview

Position Title

Officer- Digital Support Team

Department

Digital Support Tem

Level / Band

101

Role Summary:

Role involves verifying and managing quality and compliance guidelines as per the agreed process. Looking for end 2 end solution and managing the queries from cross functional teams

B Organizational Relationships

Reports to

Manager

Supervises

Team / Vendor

C Job Dimensions

Geographic Area Covered

National

Stakeholders Internal

Audit & Compliance, NB Team, Customer Service, Business Conservation, Internal Sales, U/W, Compliance

External

Outsource Vendors

D Key Result Areas

Quality Check

Monitoring QC and new ideas for improving the scores

Engagement with Vendor team to improve the accuracy of the process

Ensure high accuracy rates in Application Transaction processing.

Ensure Calibration activity with Vendor team

Weekly/Forth nighty review with the Vendor team on QC scores and document the MOM

Training to the team to improve the above KPI

SOP Adherence, Audit & Compliance

Ensure all activities of the department are as per regulatory guidelines and SOPs no adverse audit findings both by Regulator or other Auditors.

Ensure that all Management Responses to audit observations are submitted to Control Assurance / Auditors in time.

Ensure SOP review from time to time to reflect the recent process changes/ additions.

Key Reports and Responsibilities

Timely response to queries from Compliance/Customer service or other departments

Adherence to the Job Assignment schedule at BAU.

Deep drive to identify the issue and provide solution to fix the same.

Plan to improve the accuracy

E Skills Required

Technical

Behavioral (Refer Appendix for details)

Level 1

Level 2

Level 3

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Incumbent Characteristics

Essential

Desired

Qualification

Graduate, with knowledge of advanced Excel

Graduate/Post graduation

Experience

1-2 years of experience in working in Insurance Operations

Employment Type: Full Time, Permanent

Read full job description

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What people at Tata AIA Life Insurance are saying

5.0

Rating based on 3 Officer reviews

Anonymous · Other

Likes

3.3 out of 5for work life balance 4.0 for cultiand values and 3.9 for career opportunities

Salary - Excellent

+6 more

Dislikes

Is TATA AIA a good place to work

Read 3 Officer reviews

Officer salary at Tata AIA Life Insurance

reported by 14 employees with 3-7 years exp.

₹2.8 L/yr - ₹4.9 L/yr

21% less than the average Officer Salary in India

View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.2k employees

50%

63%

60%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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