Language and Communication Leader

• The Language and Communications Leader will be responsible for delivering training programs that enhance the language proficiency and communication skills of our teammates
• The ideal candidate is a skilled communicator who can facilitate engaging and effective training sessions

SPECIFIC RESPONSIBILITIES

• Training Delivery and Customization

• Conduct interactive and engaging training sessions for teammates to improve language skills, cultural awareness, and interpersonal skills
• Utilize a variety of teaching methods, including workshops, presentations, role
• playing, and multimedia resources
• Tailor training programs to meet the specific needs of different campaigns and job roles
• Adapt training content to address cultural and language nuances relevant to the campaign's global operations. Coaching
• Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB.
• Provide one-on-one coaching sessions that focus on core language competencies (e.g., vocabulary, grammar, fluency, and cultural nuances).
• Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills.
• Set achievable goals and milestones for teammates and track their progress. Assessment and Feedback
• Administer pre-and post-training assessments to evaluate the teammates’ language proficiency and communication skills
• Provide constructive feedback and individualized coaching to help teammates improve their communication abilities Reporting and Documentation
• Track and report on the progress of participants, identifying areas for improvement and suggesting additional training as needed
• Maintain accurate records of training sessions, attendance, and assessment results The success of the LCL will be measured through:
• Performance of learning programs deployed (reaction, performance, etc)
• On-time delivery of projects managed
• Feedback from learners and key stakeholders

EDUCATION

• Bachelor's degree in Linguistics, Communications, Education, or a related field with a background in CEFR/Language training.

WORK EXPERIENCE -

• 2-3 years of experience facilitating communications training and coaching

OTHER SKILLS -

• Excellent (verbal and written) communication skills (CEFR C1 level, non-negotiable)

• Strong understanding of language acquisition principles and adult learning theory
• Cultural sensitivity and awareness
• Strong analytical and problem solving skills
• Proficiency in using training software and tools
• Ability to work independently and collaboratively in a fast- paced environment
• Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions
• Ability to interact with peers, management and other departments in a professional manner
• Ability to manage time effectively and efficiently
• Self-motivated and directed with keen attention to detail