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115 TaskUs Jobs
Director of Operations
TaskUs
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Key Responsibilities:Strategic Leadership:
- Develop and execute operational strategies to achieve business objectives, improve efficiency, and exceed client expectations.
- Collaborate with senior leadership to align operational goals with organizational priorities.
- Identify and pursue opportunities for growth, innovation, and service expansion.
Operations Management:- Oversee multiple client accounts and operational teams, ensuring adherence to SLAs, KPIs, and quality standards.
- Monitor workforce productivity and optimize resource allocation for maximum efficiency.
- Analyze data and trends to identify areas of improvement and implement corrective actions.
Client Relationship Management:- Act as the primary point of contact for key client stakeholders, ensuring consistent communication and alignment.
- Address client concerns, resolve escalations, and build strong, long-term partnerships.
- Collaborate with clients to identify and implement process improvements and innovations.
Team Leadership Development:- Lead, mentor, and develop a high-performing management team.
- Foster a culture of accountability, collaboration, and continuous learning.
- Drive employee engagement and retention through effective communication and recognition.
Financial Oversight:- Prepare and manage operational budgets, ensuring cost-effectiveness and profitability.
- Monitor financial performance and provide regular reports to senior leadership.
- Identify and implement cost-saving initiatives without compromising service quality.
Compliance Risk Management:- Ensure adherence to all regulatory, legal, and contractual requirements.
- Monitor operational risks and implement mitigation strategies.
- Maintain robust processes for data security and privacy compliance.
Employment Type: Full Time, Permanent
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What people at TaskUs are saying
Rating based on 1 Director of Operations
review
Anonymous · Customer Success, Service & Operations
in Indore
Great ambience and infrastructure, supportive leadership
- Skill development - Good
Compensation to be equivalent to avg industry norms
Director of Operations salary at TaskUs
What TaskUs employees are saying about work life
TaskUs Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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