WFM Reporting Analyst

Overview
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups, client s Reporting Team, etc.)
to make sure that correct and updated information on all dashboards and reports is available to the business at all times.

Key Responsibilities
Design performance efficient, impactful reports and visualizations for business and technical
audiences
Making large and/or complex data more accessible, understandable and usable
Transforming, improving and integrating data, depending on the business requirements
Responsible for data federation
Create and maintain a reports instruction manual
Delivering the data in a useful and appealing way to users

Skills and Qualifications
At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
Ability to work with large amounts of information and see the bigger picture
Excellent analytical and problem solving skills
Strong attention to detail
Critical thinking
Communication skills, both written and verbal
Excellent math skills (optional but preferred)
Ability to contribute proactively both independently and as part of a team
(Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
(Preferred) exposure to ETL, databases / data warehouse that relates to developing reports
using Power BI

Education
(Preferred) Bachelor s Degree in Computer Science, Mathematics, Statistics, Programming background is
a plus, Information Technology, Master s Degree in Statistics