WFM Planner

Manager I, WFM (Workforce Management) typically refers to a managerial position within an organization's workforce management department. Workforce management involves planning, optimizing, and monitoring the workforce to ensure efficient and effective staffing levels that align with business needs. The responsibilities of a Manager I, WFM may vary depending on the organization, but generally include the following:Workforce Planning: The Manager I, WFM is responsible for workforce planning activities, which involve analyzing historical data, forecasting workload and staffing requirements, and creating staffing schedules that meet service level objectives. They collaborate with other departments to understand business needs and align workforce plans accordingly.Staffing and Scheduling: The Manager I, WFM oversees the process of staffing and scheduling employees based on workload forecasts and business requirements. They ensure that appropriate staffing levels are maintained at all times, and may use workforce management software tools to optimize schedules and manage shift assignments.Performance Monitoring: The Manager I, WFM monitors the performance of the workforce against key performance indicators (KPIs) and service level agreements (SLAs). They track metrics such as schedule adherence, attendance, productivity, and service levels to identify areas for improvement and take appropriate action.Data Analysis and Reporting: The Manager I, WFM analyzes workforce data to identify trends, patterns, and areas of improvement. They generate reports and provide insights to senior management regarding workforce performance, efficiency, and staffing requirements. They may also develop and implement strategies to improve workforce productivity and optimize resource allocation.Process Improvement: The Manager I, WFM identifies opportunities for process improvements within the workforce management function. They collaborate with cross-functional teams to streamline processes, implement automation, and leverage technology solutions to enhance workforce management efficiency and effectiveness.Team Management: The Manager I, WFM supervises a team of workforce management analysts or coordinators. They provide guidance, support, and mentorship to team members, conduct performance evaluations, and foster a positive and productive work environment.