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163 TaskUs Jobs
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TaskUs
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs policies and procedures.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
Employment Type: Full Time, Permanent
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Top TaskUs Mate Interview Questions
Q1. What social media benifits and drawbacks?
Q2. Do you know about the aml and describe aml stages
Q3. If zomato food is not good and customer complaint against Zomato then how we will satisfy the customer
What people at TaskUs are saying
What TaskUs employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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