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113 TaskUs Jobs
DVP of Operations
TaskUs
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Operational Strategy: Develop, communicate, and execute the companys operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics.
- Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently.
- Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence.
- Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.
- Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities.
- Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations.
- Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability.
- Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements.
Qualifications:
- 7+ years in a Senior Leadership role into large businesses, out of which atleast 4 years of managing multiple sites within BPO Industry in India.
- Proven track record of driving operational efficiency, quality, and client satisfaction.
- Strong understanding of BPO operations, industry trends, and emerging technologies.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to build and lead high-performing teams.
- Strategic thinker with the ability to translate strategies into actionable plans.
- Strong analytical and problem-solving skills.
- Bachelors degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred.
Work Location / Travel:
- The position is based out of India
- Domestic travel 40% and International travel 10%
Employment Type: Full Time, Permanent
Read full job descriptionTaskUs Interview Questions & Tips
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Top TaskUs Vice President Operations Interview Questions
Q1. How important compliance are for the company?
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Q2. What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer sati ... read more
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What people at TaskUs are saying
Vice President Operations salary at TaskUs
reported by
4
employees
with 20-25
years exp.
₹90
L/yr - ₹124.9
L/yr
123%
more
than the average Vice President Operations Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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