What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.

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Important KPIs for TaskUs include FCR, customer satisfaction and retention, and quality.

FCR (first call resolution) measures the percentage of customer issues resolved on the first call.
Customer satisfaction and retention (C-Sat) measures how happy customers are with TaskUs' services and whether they continue to use TaskUs.
Quality assurance (QA) measures the accuracy and effectiveness of TaskUs' services.
Other potential KPIs could include average handle time, agent productivity, and net promoter score.

What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.

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