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61 TaskUs Jobs

Team Leader

3-9 years

₹ 4 - 7.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Team Leader

TaskUs

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

 
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.
 
 
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.
 
You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
 
 
You must be adept at creating reports of your team s performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.
So, do you have what it takes to be a Team Leader?
 
Requirements:
 
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.
If you have previous experience working on the phone, email and live chat customer support roles, then that s a plus in your favor. If you re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

TaskUs Interview Questions & Tips

Prepare for TaskUs Team Lead roles with real interview advice

People are getting interviews at TaskUs through

(based on 128 TaskUs interviews)
Job Portal
Walkin
Referral
Company Website
27%
25%
20%
9%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at TaskUs are saying

2.8
 Rating based on 75 Team Lead reviews

Likes

Management makes the company good or bad, management created a stressful environment and did not have any plan of action for things. My experience was not that great but in the beginning it was fun.

Dislikes

Lots of things especially management

Read 75 reviews

Team Lead salary at TaskUs

reported by 556 employees with 2-10 years exp.
Lock Unlock
₹2.6 L/yr - ₹8 L/yr
39% less than the average Team Lead Salary in India
View more details

What TaskUs employees are saying about work life

based on 1.4k employees
54%
51%
82%
50%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

TaskUs Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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