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TaskUs

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3.3

based on 1.6k Reviews

Video summary

99 TaskUs Jobs

Senior Manager, Client Services

TaskUs

3.3

based on 1.6k Reviews

6-12 years

Gurgaon / Gurugram

1 vacancy

Senior Manager, Client Services

TaskUs

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Outsourcing Social Media Marketing Operations Gaming Analytical Chemistry

+ 3 more

Job Description

Senior Client Services Manager

What does a Senior Client Services Manager really doYou will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance, so not just anyone is qualified for this position.

Imagine yourself going to work with one thing on your mind: you will be supporting the client s services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players.

As a Senior Client Services Manager , you will:

Collaborate with our global operations and support teams, and your client s executive and operational teams to ensure success.
Monitor your team s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives.
You will impact and witness first hand the company s annual revenue growth goals
This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon.
Must be willing to travel locally and internationally

Do you have what it takes to become a Senior Client Services Manager

Requirements:

At least 2 years of experience in a management consulting, operations and/or account management role.
Knowledgeable on how to use Google Apps, this includes Google Sheets, Google Slides, Google Documents, and more.
Should be willing to travel domestically and internationally up to 30% of the time.
International vendor management experience as well as experience in managing customer care and/or back office operations is good to have but not required.

Employment Type: Full Time, Permanent

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What people at TaskUs are saying

2.8

Rating based on 4 Senior Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Support staff were cooperative

Dislikes

Toxic environment Worst leadership Worst client support and interaction No upskilling Rude behaviour Lack of business opportunities and growth Blame game within hierarchy No appreciation Working from office irrespective process 98% working from home. Still no appreciation or positive acknowledgement.