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69 TaskUs Jobs

Business Continuity Officer

2-7 years

Indore

1 vacancy

Business Continuity Officer

TaskUs

posted 1mon ago

Job Description

Coordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions. BCO serves as a point of contact for any identified resilience issues and risks within the business.
Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.
Liaise with incident owners (IT, Safety, or Facilities) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.
Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.
Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.
Leads and conducts annual maintenance of the BCP documents developed, facilitating BC awareness, Simulation, Tabletop, and Call Tree Exercises as part of the BCMS lifecycle.
Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.
Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization.
Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises.
Assists and helps the Business Continuity Executive in the day-to-day operations of BCMS of TaskUs.
Engages in AdHoc tasks as required by the business, and represents the BCM team during internal or external audits, site build-outs, and project management as needed.
Qualifications:
Must be a Bachelor s degree holder
Professional certification and training are an advantage (DRII, BCI, etc.)
Knowledge of the Business Continuity Life Cycle and Methodologies
Knowledge of IT disaster recovery and Facilities redundancies, an advantage
Experience in stakeholder management, an advantage
Background in OSH
Strong knowledge and experience in BPO are an advantage
Ability to work under extreme pressure during incident response and recovery
Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident
Strong oral and written communication and interpersonal skills
Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.
Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call)
Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.
Willingness to travel for ocular inspections and other matters relating to business continuity.

Employment Type: Full Time, Permanent

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(based on 127 TaskUs interviews)
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28%
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What people at TaskUs are saying

5.0
 Rating based on 1 Officer review

Likes

Good environment good career

Dislikes

Nothing specifically

Read 1 review

Officer salary at TaskUs

reported by 1 employee with 13 years exp.
₹5.4 L/yr - ₹6.9 L/yr
30% more than the average Officer Salary in India
View more details

What TaskUs employees are saying about work life

based on 1.4k employees
54%
50%
82%
50%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

TaskUs Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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