Senior Manager, Client Services

This individual will have regular contact with various internal stakeholders and must be comfortable making decisions in a fast paced and sometimes ambiguous work environment. This work is complex in nature, where judgment, tact, and initiative are required to resolve problems. The Client Services Manager will also be required to carry out other duties, projects, or activities as specified by their management Roles Responsibilities

• Fun, collaborative group with a passion for helping others.
• Exposure and opportunity to grow within the Healthcare Industry

• Bachelor s degree in business, Operations, or a related field, or the equivalent in related work experience
• Minimum of 5 years of managerial and progressive customer service experience
• Minimum 10 years of working knowledge in Revenue Cycle Management domain (US Healthcare) and practice management software applications.
• Experience in inbound international voice process would be preferred.

• If you have experience creating a support strategy across business lines and delivering results
• If you can continuously drive and lead the effort of building efficiency in the processes.
• If you are able to foster and maintain a harmonious work environment across the operations in line with Company guidelines

• Supporting and executing the Client Services support strategy.
• Taking abstract ideas and defining expectations and processes.
• Analyzing data, identifying improvement opportunities, and making recommendations.
• Coordinating with stakeholders to track, escalate, and resolve issues.
• Coordinating with the Client Services Supervisors to make sure SLA expectations are met and any necessary training of staff is completed.
• Hiring, Training, and developing Client Services Supervisors
• Plan and oversee any ramp-up within the business
• Always ensure customer success and manage client relationships and client escalations