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TaskUs

Compare

3.4

based on 1.5k Reviews

115 TaskUs Jobs

Director of Workforce

TaskUs

3.4

based on 1.5k Reviews

8-17 years

Indore

1 vacancy

Director of Workforce

TaskUs

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Statistics Coaching PowerPoint Written Communication

Job Description

As the Director of Workforce , you will:

Identify and report on account profitability opportunities and recommend strategies to improve campaign processes;

Forecast and prepare for a call or email volume and monitor seat occupancy, average handle time and other factors to measure campaign performance;

Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns;

Have to achieve 100% accuracy and speed of delivery requirements;

Oversee day-to-day Workforce Operations;

Implement scheduling strategies and initiatives to enable the business to achieve its objectives; communicate the core strategy and goals to the WFM Managers;

Establish metrics for success, set clear daily staffing and scheduling priorities, and drive the team to meet goals;

Understand the key business objectives, timeframes, and requirements associated with each workforce management goal;

Responsible for keeping the forecasts updated considering variables that are not controllable;

Ensure that workforce procedures are followed by the team and Manage the staff, support, motivate, and retain an outstanding Workforce Management team

Furthermore, you will have be responsible for the following activities:

Mentor, train, evaluate, and develop a team of Workforce Managers;

Help the team to set realistic and measurable staffing and scheduling goals, and develop an appropriate reward program as needed;

Monitor progress towards goals to ensure client expectations and requirements are met;

Escalate system-level issues to the appropriate systems or 3rd party vendors;

Ensure compliance with the company's processes and tools, system changes

Do you have what it takes to become a Director of Workforce

Requirements:

Strong verbal and written communication skills

Can manage multiple, complex, ongoing tasks and projects

Strong attention to detail and has a strong desire to optimize procedures

Proficient in terms of statistical analysis, computer, and has software skills

At least 5 year in the leadership role

Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly;

Reporting proficiency and has strong coaching skills

Employment Type: Full Time, Permanent

Read full job description

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What people at TaskUs are saying

1.0

Rating based on 1 Director review

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Nothing to like im TaskUs waste of experience no money to i.ternal promotion

Dislikes

Politics No proper support Zero work life balance

Salary - Bad

+6 more

Read 1 Director review

Director salary at TaskUs

reported by 6 employees with 12-24 years exp.

₹37.5 L/yr - ₹45 L/yr

23% less than the average Director Salary in India

View more details

What TaskUs employees are saying about work life

based on 1.5k employees

53%

50%

82%

50%

Flexible timing

Rotational Shift

No travel

Night Shift

View more insights

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