Lead System Engineer

Role & responsibilities

- Should have deep understanding on .net stack and IIS.

- Application deployments in .net based application at Customers environments.

- Installing, configuring, testing, and maintaining operating systems, application software and
system management tools.

- Monitor and test application performance for potential bottlenecks, identify possible solutions,
and work with developers to implement those fixes.

- Maintain security, backup, and redundancy strategies.

- Liaise with vendors and other IT personnel for problem resolution.

- Proactively investigate and manage issues affecting application deliverability.

- Create and deliver reports to demonstrate factors affecting deliverability and reputation.

- Understand and follow workplace policies and procedures.

- Providing training to team, guiding/helping team in day-to-day activities and managing team

- Building the process and SOP, required documents for day-to-day activities.

- Coordinating with internal teams and with customers to get the customer onboarded at the
earliest.

- Providing demos, POC & training to Customers.

- Participating in meetings with customer and internal teams to understand the requirement,
providing the solution, preparing necessary documents and plans for implementing/deploying
the solution/applications.

- Troubleshoot the issues and provide solutions to avoid such issues in future.

- Visiting client places (local/nonlocal) when required.

- Team management

- Escalations handling

Preferred candidate profile

- B.E/B. Tech CSE/ECE mainstreams

- Experienced for 6-10 years

- Proven working experience in installing, configuring, and troubleshooting Windows /Linux based
environments.

- Advanced Windows server skills (IIS, Windows security, optimization, and troubleshooting).

- Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing, QoS)

- Security and encryption fundamentals (SSL/TLS, SSH, PGP)

- Good Knowledge on any DB (MySQL, Oracle etc.) (DBA activities, experience with SQL queries,
functions, and stored procedures).

- Basic scripting skills (e.g., shell scripts, Perl, Ruby, Python)

- Ability to articulate complex technical topics clearly and concisely to both business and
technical audiences in both written and verbal form.

- Understanding skills and troubleshooting skills.

- Good at Presentation and documentation.

- Work successfully in a strong team environment.

- Any other technical exposure to different technologies will be an advantage.