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44 Tanla Platforms Jobs

Lead Technical Support Engineer

12-15 years

Bangalore / Bengaluru

1 vacancy

Lead Technical Support Engineer

Tanla Platforms

posted 4d ago

Job Description

Role: Technical Support Engineer (Team Lead role)


Location: Goregaon, Mumbai (WFO)


What you'll be Responsible for?

  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customer issues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to teams and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination
  • Compliance and SOP

What You'd have?

  • Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
  • Proactive, self-motivated and should be a team player
  • Flexible to work in 24x7 environment
  • Ability to plan and organize


Employment Type: Full Time, Permanent

Read full job description

Tanla Platforms Interview Questions & Tips

Prepare for Tanla Platforms roles with real interview advice

Top Tanla Platforms Lead Technical Support Engineer Interview Questions

Q1. What is concurrency. How to check performance of applications. How to handle concurrency. How many no of goroutines can be created and so on ... read more
Q2. How to make sure there are no vulnerabilities. What engineering principles you follow.
Q3. What are load balancing network devices?
View all 6 questions

What people at Tanla Platforms are saying

Lead Technical Support Engineer salary at Tanla Platforms

reported by 1 employee with 4 years exp.
₹10.1 L/yr - ₹12.9 L/yr
30% less than the average Lead Technical Support Engineer Salary in India
View more details

What Tanla Platforms employees are saying about work life

based on 111 employees
53%
74%
50%
97%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Tanla Platforms Benefits

Submitted by Company
Quarterly rewards & recognitions
Supported education and credentials
Flexible leave policy
Learning & development
Organic goodness basket
Physical and mental wellness
Submitted by Employees
Free Food
Work From Home
Health Insurance
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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