Python Support Engineer - Production Support (5-8 yrs)

Job Description :

- Strong development, troubleshooting and debugging skills in Python - experience of about 5-8 years

- Expert in file handling and data structure in Python.

- Hands on experience in Pandas module.

- Knowledge of multi-threading in Python.

- SnapLogic is a plus but someone who has experience as an Integration/Data Specialists. Other tools would be Informatica, Tibco, Talend or SAP.

- Apache Spark framework understanding is an added benefit.

- Good to have Unix fundamental knowledge and ability to work in vi editor, with hands on unix shell scripting.

- Understanding on ETL concepts

- Experience with debugging tools and analyzers

Why are we looking for you?

- For having broad expertise or unique knowledge

- For having skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways

- Able to juggle multiple projects simultaneously and manage time efficiently

- Excellent analytical skills and deadline focused, detail oriented, well organized, and self-motivated

What will you enjoy in this role?

- Support mission critical, customer facing, front-end and back-end production SaaS/PaaS platform.

- Improving site/platform performance, monitoring, and overall stability of our SaaS platform.

- Proactive monitoring of platform and services.

- Interacting with the Engineering for supporting/maintaining infrastructure for product support.

- Participate in long-term strategies for scalability, stability and highly availability of platform.

- Troubleshooting and resolution of L3/ L4 production issues.

- Building documentation of operating procedures and provide knowledge transfer.

- Working in Agile framework

What will you do?

- Understand SLA/RLA etc. and has work under time constraints

- Should be responsible for running the production environment and dealing with L1, L2 support teams globally

- Get involved service improvements to help reduce production issues

- Showcase strong written/verbal communication

- Handle issues occurring across various layers of the product such as the UI, database, big data components, service layer, etc.

- Understand the cause of the issue, debug and dig to the root of the issue and fix it.

- Meeting expected SLAs on issues and interaction with L1/L2 support teams and engineering teams will be required.

- Think innovatively and come up with dashboards/tools that will make the support process easier and better.

Qualifications :

- A Bachelors degree in Computer Science or a related field or have equivalent experience.

- 5-8 years of IT experience in Support and DevOps role.

- Expert in file handling and data structure in Python.

- Good to have Unix fundamental knowledge and ability to work in vi editor.

- Experience working in an Agile environment.