Unix/Oracle Production Support Engineer - ITIL (2-4 yrs)

Good to Have :

- Devops Tools / Autosys/ Service Now / Dynatrace.

- Good Knowledge on Unix and Oracle, PL/SQL.

- ITIL Process knowledge.

- Ability to work in shifts and flexible hours on holidays and weekends in exigency situations.

- Self-motivated, with strong ability to work both independently and with the team.

- Strong Analytical skills.

Preferred to have :

- ITIL Certification.

- Prior Knowledge on Application Production Support.

- Knowledge on Payment and Finance domain applications.

Job Description :

We are seeking a highly skilled Unix/Oracle Production Support Engineer to join our team. The ideal candidate will have a strong foundation in Unix, SQL, and Oracle, and a solid understanding of DevOps tools and ITIL processes.

Key Responsibilities :

Production Support :

- Monitor and troubleshoot critical applications and systems.

- Respond to incidents and resolve issues promptly and efficiently.

- Perform routine maintenance tasks, including backups, patches, and upgrades.

- Implement and maintain automated solutions to improve operational efficiency.

Problem Solving :

- Analyze system logs and performance metrics to identify and resolve root causes of issues.

- Collaborate with development teams to troubleshoot application-related problems.

- Implement effective problem-solving techniques and workarounds.

Incident Management :

- Manage incidents according to ITIL best practices.

- Document incident details, resolutions, and lessons learned.

- Escalate critical issues to appropriate teams as needed.

Change Management :

- Participate in change management processes to ensure smooth implementation of changes.

- Assess the impact of changes on production systems.

- Coordinate with various teams to minimize downtime during deployments.

Shift Work and On-Call Support :

- Willingness to work flexible hours, including shifts and on-call support, as required.

Required Skills and Experience :

Technical Skills :

- Strong proficiency in Unix/Linux operating systems.

- In-depth knowledge of SQL and Oracle databases.

- Experience with Unix scripting (shell, Perl, Python).

- Familiarity with DevOps tools (e.g., Ansible, Jenkins, Puppet).

- Understanding of ITIL processes.

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- ITIL Certification Prior experience in application production support Knowledge of Payment and Finance domain applications

Benefits :

- Competitive salary and benefits package

- Opportunities for professional growth and development

- A dynamic and collaborative work environment

- The chance to work on challenging and impactful projects