Lifestyle Lead: Residential Facilities

We are scouting for talents for one of our premium clients headquartered in Bangalore. They are a well-known brand in real estate development for both high-end residential and commercial office spaces.

JOB PURPOSE

The Lifestyle Manager is the Brand Ambassador and Leader of the Property Management Team who ensures that facility management services rendered to high-net-worth individuals are top-notch and in alignment with the brand commitments made regarding the lifestyle envisaged for the end users.

ROLES & RESPONSIBILITIES

1. This position will spearhead the Client relationship, all stakeholder coordination, new occupant engagement, and events planning to delivery at the high-end villa cum luxury apartment blocks in Bangalore.
2. To introduce the facilities and community living aspects to new incoming residents and owners, making them comfortable and supporting their inclusion in the residence.
3. Ensuring every aspect of a resident's lifestyle pertaining to standard area assets/facility maintenance and usage.
4. To ensure all vendors are continually assessed for quality service and trained for better delivery, the scope of services must be aligned.
5. Ensure all resident complaints are handled promptly and efficiently by the CRM every time.
6. To closely coordinate with the Club management team/ service provider to ensure continual exchange of information to keep both operations current and the residents are fully aware of the activities and happenings at the Club
7. To ensure the person remains on top of income and expenditure budgets, champion and drive cost effectiveness and top quality in operations.
8. Review and ensure full and accurate records (as per the governance deliverables), using the appropriate documentation tool, are submitted to the client for review within the committed timelines.
9. To continually check all common areas for upkeep and cleanliness; to supervise and undertake daily walkarounds of the property to ensure quality and standards.
10. To ensure worker movement in the community is closely regulated, approved work timings and noisy-work-related standards are followed strictly in conjunction with the property management team to ensure minimum disturbance to residents.
11. To conduct regular appraisals and reviews for direct reports and monitor the health, safety, and hygiene standards
12. Be the first escalation point of contact for residents and help them with their needs; support them in settling into the property smoothly.
13. To continually scan the market for innovations and best practices to reduce cost, improve efficiency and quality of services, and make recommendations for adoption to clients as desired.

QUALIFICATION & EXPERIENCE

The successful candidate will need to have the following competencies: -

• Preferably a Bachelor's in Hotel Management and an MBA
• At least 8+ years experience working in the hotel, hospitality, and lifestyle industry in a client-facing role.
• Experience working with HNI individuals & families

SKILLSETS REQUIRED

• Relationship management with clients
• Problem solving skills by identifying and offering solutions
• Excellent communication skills & fluency in English reading, writing and speaking
• Excellent attention to detail
• Ability to work individually and as part of a team
• Good understanding of cost and revenue management
• Good networking and engagement skills
• Multitasker and smart delegator who empowers his team to take action
• Knows how to use discretion and tact when dealing with inquiries, problems, or complaints efficiently without detriment to the Embassy brand

WORK RELATIONS

• Interfacing internally with the WAYS Business Development Team, Procurement, HR, Finance, SMEs, other internal stakeholders, Club service providers, and Interior designers.
• External Interface with Management Committee, Third Party Contracted Vendors, Statutory bodies (as applicable)

This is an onsite job with Saturday working.

If you are not a hotel management graduate and expect more than 25Lacs CTC, do not apply. People with experience in Hotels and high-networth individuals are preferred.

Age within 42 years.