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Taj Hotels Resorts and Palaces

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4.2

based on 2k Reviews

106 Taj Hotels Resorts and Palaces Jobs

Front Office Manager

The Indian Hotels Company Limited

4.2

based on 2k Reviews

10-17 years

Mumbai

1 vacancy

Front Office Manager

Taj Hotels Resorts and Palaces

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Social Media Marketing Operations Front Office Financial Reporting Property Management Business Strategy

+ 2 more

Job Description

Budgeting & Forecasting

Knowledge of HR, Training, Sustainability, Revenue Management, Financials tools & techniques

Business Acumen

Written & Verbal Communication

Property Management & Guest Feedback System

Safety & Hygiene Practices

Partners with General Manager of the hotel to create the hotels annual business strategy. Develops departmental goals and strategies to ensure alignment with the hotels business strategy.

*Conducts periodic competition analysis and plans tactical strategies to increase and maintain a leading share in the market.

*Develops & Implements the annual plan using the TBEM framework, linking the department s objectives to the unit s overall strategy.

Reviews financial reports and statements to determine how Front Office Department - Rooms/ Travel Desk/ Spa is performing against budget.

*Participates in the revenue meetings and contributes towards achieving Rooms Division revenue targets.

*Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA percentage is achieved on a monthly basis.

*Reviews Early check-in, Late Check-out and drives upselling opportunities in the department.

Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.

*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers members are communicated and delivered by the concerned departments.

*Maintains regular contacts with corporate and individual guests, and builds strong relationships with them.

*Makes oneself available in the lobby during busy operational hours and interacts with the guests to solicit feedback for any required process improvements.

*Meets all VIPs, Repeat Guests, Inner-circle Members, Chambers Member and HWC (Handle with Care) guests, on arrival or during the stay and ensures they have a seamless experience.

Partners with General Manager of the hotel to create the hotels annual business strategy. Develops departmental goals and strategies to ensure alignment with the hotels business strategy.

*Conducts periodic competition analysis and plans tactical strategies to increase and maintain a leading share in the market.

*Develops & Implements the annual plan using the TBEM framework, linking the department s objectives to the unit s overall strategy.

Reviews financial reports and statements to determine how Front Office Department - Rooms/ Travel Desk/ Spa is performing against budget.

*Participates in the revenue meetings and contributes towards achieving Rooms Division revenue targets.

*Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA percentage is achieved on a monthly basis.

*Reviews Early check-in, Late Check-out and drives upselling opportunities in the department.

Conducts Rooms Checks with the Executive Housekeeper and Chief Engineer every day for VVIP and HWC guests arrival rooms.

*Conducts internal audits of basic processes of Rooms Division in a systematic manner to check adherence and control deviations.

*Overviews and co-ordinates with the Chief Engineer and Executive Housekeeper with regards to room refurbishments, renovations and shutdowns for maintenance activities.

*Reviews all group bookings, smooth check-in/check outs of all guests with proper preparation and settlement of invoices.

*Ensures speedy and timely actions during emergency situations as per the SOP guidlines.

Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.

*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers members are communicated and delivered by the concerned departments.

*Maintains regular contacts with corporate and individual guests, and builds strong relationships with them.

*Makes oneself available in the lobby during busy operational hours and interacts with the guests to solicit feedback for any required process improvements.

*Meets all VIPs, Repeat Guests, Inner-circle Members, Chambers Member and HWC (Handle with Care) guests, on arrival or during the stay and ensures they have a seamless experience.

Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.

*Prepares the internal audit checklists as per the IHCL Safety Guidelines.

*Adheres to all departmental legal compliances.

Identify risks and develop HIRA (Hazard Identification and Risk Assessment).

*Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity)

Employment Type: Full Time, Permanent

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