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Taj Hotels Resorts and Palaces

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4.2

based on 2k Reviews

106 Taj Hotels Resorts and Palaces Jobs

Guest Service Associate - Front Office (Telephone Operator)

The Indian Hotels Company Limited

4.2

based on 2k Reviews

1-5 years

Chennai

1 vacancy

Guest Service Associate - Front Office (Telephone Operator)

Taj Hotels Resorts and Palaces

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hospital Administration Front Office Front Desk Hotel Operations

+ 3 more

Job Description

The Telephone Operator is responsible for efficiently managing all incoming and outgoing calls within the hotel, providing excellent customer service, and supporting hotel guests and staff through clear communication. The role involves handling phone inquiries, directing calls to appropriate departments, and ensuring smooth and effective communication for hotel operations.

Handling Inbound and Outbound Calls:
- Answer incoming phone calls promptly and professionally.
- Assist guests with telephone inquiries, providing relevant information.
- Direct calls to appropriate hotel departments, including front desk, reservations, housekeeping, etc.
- Make outgoing calls as requested by guests or hotel staff.
Guest Assistance:
- Respond to guest requests and questions via telephone, providing information on services, room amenities, dining options, etc.
- Facilitate any special requests made by guests (e.g., wake-up calls, room service orders).
- Maintain a polite and professional tone with guests at all times.
Message Handling:
- Record and relay messages for guests or hotel staff.
- Ensure accurate and timely communication of messages between departments and guests.
Communication Coordination:
- Maintain and update hotel directory and staff contact lists.
- Inform Front Office Manager of any significant phone-related issues or emergencies.
  
  Operational Support:
- Monitor and update the hotel s communication system, ensuring all equipment is in working order.
- Support the Front Office team with administrative tasks as needed (e.g., preparing reports, updating guest information).
- Assist with coordination during check-in and check-out procedures if required.

Handling Inbound and Outbound Calls:
- Answer incoming phone calls promptly and professionally.
- Assist guests with telephone inquiries, providing relevant information.
- Direct calls to appropriate hotel departments, including front desk, reservations, housekeeping, etc.
- Make outgoing calls as requested by guests or hotel staff.
Guest Assistance:
- Respond to guest requests and questions via telephone, providing information on services, room amenities, dining options, etc.
- Facilitate any special requests made by guests (e.g., wake-up calls, room service orders).
- Maintain a polite and professional tone with guests at all times.
Message Handling:
- Record and relay messages for guests or hotel staff.
- Ensure accurate and timely communication of messages between departments and guests.
Communication Coordination:
- Maintain and update hotel directory and staff contact lists.
- Inform Front Office Manager of any significant phone-related issues or emergencies.

Operational Support:
- Monitor and update the hotel s communication system, ensuring all equipment is in working order.
- Support the Front Office team with administrative tasks as needed (e.g., preparing reports, updating guest information).
- Assist with coordination during check-in and check-out procedures if required.

Employment Type: Full Time, Permanent

Read full job description

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What people at Taj Hotels Resorts and Palaces are saying

3.8

Rating based on 99 Guest Service Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Nothing just want the experience and that i got it

Dislikes

There is no work life balance, you work for 13-14hrs straight and they don’t even bother. They only claim everything about employees and about their betterment in files only or in paper but not in real life so it’s a scam.