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106 Taj Hotels Resorts and Palaces Jobs
Front Office Associate
Taj Hotels Resorts and Palaces
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handling group bookings and check-ins and check-outs.
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
- In case the guest avails of a package offer get the required documents (ticket/voucher).
- For a walk in guest, informs the duty manager and the security while checking in the guest.
- For a foreign guest, takes down the passport details and returns the passport back to them
- To co-ordinate with airport reps in movement of airport coaches
- To ensure departure calls are done as scheduled
- To ensure welcome experience target scores are achieved during check-in s
- To ensure availability of welcome amenities
- To ensure personalized luggage tags are received by 11am
- To achieve check-out experience as per GSTS targets
- Guest interaction at check I/O to get valuable guest feedback.
- Keep the keys and personal stationary ready to facilitate express check-in.
- Preparatory checks for arrivals along with checking late night arrivals.
- Ensure special personalized attention to guests like call screening of single ladies, finding and sharing preferences, etc
- Take steps to ensure delight for guests special occasions birthdays/ anniversaries.
- Thorough knowledge of all hotel operations
- Thorough knowledge of Accommodation management and reservation systems
- Basics of Accounting and Financial Management
- Working knowledge of MS Office, Micros and Opera (or any other property/ point of sale systems)
- Room Pricing & Selling techniques
- Must be computer literate
- Excellent communication skills
Employment Type: Full Time, Permanent
Read full job descriptionTaj Hotels Resorts and Palaces Interview Questions & Tips
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What people at Taj Hotels Resorts and Palaces are saying
Rating based on 22 Front Office Associate
reviews
Anonymous · Food, Beverage & Hospitality
in Srinagar
Likes
This hotels is feels like working in a safe environment
- Skill development - Good
Dislikes
Salary and not getting any personal life
- Salary - Poor
+3 more
Front Office Associate salary at Taj Hotels Resorts and Palaces
reported by
73
employees
₹1.1
L/yr - ₹3.6
L/yr
5%
more
than the average Front Office Associate Salary in India
View more details
What Taj Hotels Resorts and Palaces employees are saying about work life
based on 2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Taj Hotels Resorts and Palaces Benefits
View more benefits
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