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90 Taj Hotels Resorts and Palaces Jobs

Front Office Coordinator

8-9 years

₹ 3 - 3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Haridwar, Dehradun

1 vacancy

Front Office Coordinator

Taj Hotels Resorts and Palaces

posted 8d ago

Job Role Insights

Flexible timing

Job Description

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.

The position will also act a as One Point Contact for all the in-house guests, incase of guest requests, complaints or any other feedback.

Job Description
Staffing and Scheduling of the shift and allocation of duties.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Act as One Point Contact for the guest; constantly interact with guests in order to solicit feedback.
Prepare reports on Occupancy, Average rates, Reservations
etc
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of Trust You and feedback, prompt, efficient and accurate service to all guests.
Maintain the Guest History System and
updation of all the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage
etc ) are followed.
Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
Candidate with good communication skills.

Employment Type: Full Time, Permanent

Read full job description

Taj Hotels Resorts and Palaces Interview Questions & Tips

Prepare for Taj Hotels Resorts and Palaces roles with real interview advice

Top Taj Hotels Resorts and Palaces Front Office Coordinator Interview Questions

Q1. Tell me all chemicals name with their use and proper dilution
Q2. In case if any 1 of your hotel room guest lost some valuable items n if your higher officers blames on you ?? What your response to them ??
Q3. If it's a 500 cover breakfast hoe you manage with you 15 team including hostess ,
View all 48 questions

What people at Taj Hotels Resorts and Palaces are saying

Front Office Coordinator salary at Taj Hotels Resorts and Palaces

reported by 2 employees with 8-9 years exp.
₹2.7 L/yr - ₹3.5 L/yr
25% more than the average Front Office Coordinator Salary in India
View more details

What Taj Hotels Resorts and Palaces employees are saying about work life

based on 2.1k employees
67%
56%
49%
86%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Taj Hotels Resorts and Palaces Benefits

Cafeteria
Free Food
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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