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105 Taj Hotels Resorts and Palaces Jobs
Front Office Coordinator
8-9 years
₹ 3 - 3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Haridwar, Dehradun
1 vacancy
Front Office Coordinator
Taj Hotels Resorts and Palaces
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.
The position will also act a as One Point Contact for all the in-house guests, incase of guest requests, complaints or any other feedback.
Job Description
Staffing and Scheduling of the shift and allocation of duties.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Act as One Point Contact for the guest; constantly interact with guests in order to solicit feedback.
Prepare reports on Occupancy, Average rates, Reservations etc
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of Trust You and feedback, prompt, efficient and accurate service to all guests.
Maintain the Guest History System and updation of all the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc ) are followed.
Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
The position will also act a as One Point Contact for all the in-house guests, incase of guest requests, complaints or any other feedback.
Job Description
Staffing and Scheduling of the shift and allocation of duties.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Act as One Point Contact for the guest; constantly interact with guests in order to solicit feedback.
Prepare reports on Occupancy, Average rates, Reservations etc
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of Trust You and feedback, prompt, efficient and accurate service to all guests.
Maintain the Guest History System and updation of all the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc ) are followed.
Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
Candidate with good communication skills.
Employment Type: Full Time, Permanent
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What people at Taj Hotels Resorts and Palaces are saying
Front Office Coordinator salary at Taj Hotels Resorts and Palaces
reported by
2
employees
with 8-9
years exp.
₹2.7
L/yr - ₹3.5
L/yr
25%
more
than the average Front Office Coordinator Salary in India
View more details
What Taj Hotels Resorts and Palaces employees are saying about work life
based on 2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Taj Hotels Resorts and Palaces Benefits
View more benefits
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