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105 Taj Hotels Resorts and Palaces Jobs
Duty Manager
10-12 years
₹ 6.1 - 5.8L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Duty Manager
Taj Hotels Resorts and Palaces
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
- Ensure that the guest has a pleasant stay by supervision of Room allocation, Smooth Check In Check Out and Special requirements of the guest
- Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback.
- Prepare reports on Occupancy, Average rates, Reservations etc
- Monitor daily performance and manage revenue through revenue and yield management techniques.
- Ensure through regular monitoring of NPS and feedback, prompt, efficient and accurate service to all guests.
- Maintain the Guest History System and updation of all the guest profiles.
- Monitor the business of competition hotels in terms of new accounts and rates.
- Ensure that all the operational standards set for all the processes are followed.
- Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
- Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
- Ensure that all the statutory requirements for in house guests are met (C Forms etc)
- Thorough knowledge of Accommodation management, Revenue management, GDS and other reservation systems.
- Working knowledge of MS Office and Opera
- Room Pricing Selling techniques
Employment Type: Full Time, Permanent
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What people at Taj Hotels Resorts and Palaces are saying
Rating based on 27 Duty Manager
reviews
Anonymous · Food, Beverage & Hospitality
in Chennai
Guest relations, More over great opportunities to travel around the world
- Salary - Excellent
Nothing there to mention
Duty Manager salary at Taj Hotels Resorts and Palaces
What Taj Hotels Resorts and Palaces employees are saying about work life
Taj Hotels Resorts and Palaces Benefits
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