Service Delivery Lead - Steel Manufacturing Domain - RPO (14-20 yrs)

About Taggd: Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers' success for half a million jobs from over 14+ sectors. With a vision to fulfil 1 Million Jobs through our talent platform by 2025, we strive to connect people with people, people with companies, and people with opportunities. Just right. Every time.

For more information pls visit www.taggd.in

About the Position:

Role: Service Delivery Leader - RPO

Location: Mumbai

Hierarchy Structure: This is a people manager role and position will report to an SVP - Customer Success

Job Role:

- Lead P&L of the entire project

- Develop strong and constructive relationships with business stakeholders, TA leadership, key HR contacts, as well as across the broader Taggd business

- Understand RPO Solution offerings and be able to communicate them to potential internal and external customers effectively.

- Ensure efficient delivery of the solution in line with contractual obligations and client service levels.

- Contribute to the commercial success of the account through the achievement of monthly and annual targets

- Develop end-to-end recruitment campaign strategies to meet longer-term client requirements

- Champion continuous improvement with respect to project operations, identify and implement cost-saving initiatives and optimize operational processes.

- Develop an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and articulated engagement plan per role type.

- Collaborate with the sourcing and recruiting team to ensure timely fulfillment of all clients hiring needs while ensuring best in class experience for the client.

- Drive the adoption of technology within the team to ensure real time updated data is available at all times.

- Manage workload allocation within the team's basis volume forecasts and headcount plan.

Job Requirements:

Essential Requirements

- Any Graduation, preferably an MBA (HR)

- A high level of 18 plus years of experience working in a lead recruitment delivery or Account Manager Role preferably Manufacturing / EPC / Oil & Gas / Steel / Automobile account ideally within the RPO environment

- Ability to handle a variety of position types/business groups/geographies effectively and independently

Desirable Requirements:

- Ability to lead large teams and work directly with the teams on their day-to-day conversions.

- Should be able to drive and lead large customers independently thus increasing client wallet share.

- Thorough understanding of the end-to-end recruitment process within the staffing industry or RPO

- Experience in developing and maintaining positive relationships with key stakeholders

- Successful experience managing multiple searches and stakeholders, at different stages of the recruitment lifecycle at the same time while working in a team environment that emphasized group contributions Skills

- Leadership skills and ability to drive results in a matrix environment

- Strong written and verbal presentation skills

- Ability to give presentations to clients ranging in group size of one to fifteen

- Proven ability to perform under pressure and tight deadlines

- Analytical oriented Market trends orientation Data analysis & trending Influencing skills

- Needs to be flexible based on changing client needs and workload allocation