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Juniper Networks

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4.2

based on 409 Reviews

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4 Juniper Networks TAC Engineer Jobs

TAC Engineer Routing

Juniper Networks India Pvt Ltd

 · 

4.2

 based on 409 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

TAC Engineer Routing

Juniper Networks

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Writing Content Transcription Reverse Osmosis Communication Skills Troubleshooting

Job Description

  • This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support
  • It is a Level 2 and Product Escalation support and Individual Contributor Role
  • Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners
  • Work with highly knowledgeable group of customers and partners
  • Be an escalation point for other TAC groups within the organization
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Manage and own critical customer escalations
  • Facilitate, own and document communication among customers, escalation, and engineering
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a fast learner and keep pace with newer technologies
  • Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers
  • Help improve processes and tools
  • Requirements
  • Requires B.E in Electronics Engineering or Computer Science with 25 years of experience supporting / Designing / implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks
  • Primary Skills
  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding (Packet level) of -
  • IP Packet flow, OSI layers
  • Layer 3 IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS , RIP)
  • Layer 2 technologies (Ethernet, 802
  • 1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding / Exposure / Expertise in one or more areas -
  • MPLS, VPLS, L2 and L3 VPN
  • MPLS Traffic Engineering, LDP, RSVP
  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect scripting
  • Experience:
  • 4-6 years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
  • Experience in directly interacting with customers (globally) highly desired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)
  • Preferred Certifications CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

    • Employment Type: Full Time, Permanent

    Read full job description

    Juniper Networks Interview Questions & Tips

    Prepare for Juniper Networks TAC Engineer roles with real interview advice

    What TAC Engineer at Juniper Networks are saying

    5.0
     Rating based on 2 TAC Engineer reviews

    Likes

    Work culture is good.

    • Salary - Good
      • +6 more
    Dislikes

    Tracking attendance linke school.

    Read 2 TAC Engineer reviews

    TAC Engineer salary at Juniper Networks

    reported by 17 employees with 1-5 years exp.
    ₹10.3 L/yr - ₹18.3 L/yr
    81% more than the average TAC Engineer Salary in India
    View more details

    What Juniper Networks employees are saying about work life

    based on 409 employees
    86%
    95%
    80%
    100%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Juniper Networks Benefits

    Submitted by Company
    Finances and retirement
    Work-life balance
    Career development
    Submitted by Employees
    Work From Home
    Gymnasium
    Health Insurance
    Cafeteria
    Job Training
    Team Outings +6 more
    View more benefits

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    Juniper Networks Bangalore / Bengaluru Office Location

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    Bangalore / Bengaluru  (1)
    Banglore Office
    Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road, Banglore
    560103

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