Senior Virtual Desktop Engineer

Job Summary: We are seeking a highly skilled and experienced Senior Virtual Desktop Engineer to join our team. The ideal candidate will be responsible for working with the team to manage and support our Citrix virtual desktop infrastructure (VDI) to ensure optimal performance, security, and user experience. This role requires expertise in deploying, configuring, and maintaining Citrix VDI solutions and ancillary systems, as well as providing technical support and troubleshooting.

Key Responsibilities:

Manage and support an existing Citrix 2402 environment with over 3000 concurrent users running on VMWare ESXi, utilizing multi-user sessions in a server OS.

Implement and manage user access policies, ensuring appropriate permissions and security protocols are in place while utilizing least privileged access.

Provide escalation support related to end-user computing group s operations, providing training and knowledgebase articles to level 1 as needed.

Collaborate with monitoring team to ensure visibility and performance optimization of virtual desktop environments, ensuring a seamless user experience.

Collaborate with security and network teams to ensure the security and integrity of the VDI environment.

Maintain documentation of the VDI environment, including system configurations, processes, and troubleshooting guides.

Preferred Qualifications

Familiarity with thin-client management and configuration (e.g. Dell Wyse ThinOS and IGEL)

Familiarity with Azure administration and/or Azure Virtual Desktops.

Citrix NetScaler management and configuration (e.g. Load-balancing and Gateway).

Experience configuring and supporting FSLogix profile management in an on-premises and/or cloud environment.

Experience working in an agile environment utilizing a work management system for project tracking (e.g. JIRA, Asana, etc.)