Desktop Engineer - Configuration Management (4-6 yrs)

Job Description - Desktop Engineer.

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness.

For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise.

With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Why System Soft Technologies?.

- At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members.

- Your professional development fuels our growth as we collaborate, share ideas, innovate, and invest in our future together.

- By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals.

- This synergy keeps us agile, ahead of the competition, and leaders in our industry.

Our continued success starts with you.

Job Description :

- The Desktop Engineer will be responsible for collaborating with the team in order to establish technical standards for Windows workstations and identifying areas for improvement.

- Capable of analyzing, migrating, and implementing Windows computer applications, systems, and network configurations.

- Capable of designing, documenting and scripting complex new software deployments.

- Able to analyze business technology needs, come up with solutions and take such solutions to implementation.

Monitor system performance.

Responsibilities :

- Autopilot configuration and implementation.

- Tanium Administration.

- Understand and able to properly administrate Deploy, Comply and Provision.

- SCCM Administration.

- Creating and managing endpoint boundary groups across one or more distribution points.

- General monitoring of site health via SSRS, log files and the SCCM console.

- In-Console upgrade and client agent upgrades.

- Manage and configure user and device collections creating query-base collections.

- Route and escalate technical issues to appropriate technical support areas.

- Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.

- Participate and provide support with IT and business projects.

- Maintain overseeing of all systems owned by Desktop Support Engineering team.

- Provide system analysis for reported issues, including consulting with users.

- Act as the team escalation point of contact for technical issues.

- Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities.

- Monitor the desktop services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs.

- Oversee configuration site collection maintenance Windows Configuration power management rules.

- Oversees deploying operating system Image (primary windows 10) via SCCM OSD.

This includes :

- Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System.

- Build/capture/update windows 10 and 11 images.

- Creating and managing distribution points accordantly.

- Creating a deployment task sequence.

- Must be capable of high-level troubleshooting.

Qualifications :

- Must have High level troubleshooting Windows Desktop OS.

- Must be knowledgeable in SCCM and/or Tanium.

- Must be proficient in Powershell.

- Python and/or other programming language is a plus.

- JAMF Pro administration is a plus.

- High level troubleshooting MacOS is a plus.

EDUCATION and/or EXPERIENCE :

- At least 3+ years scripting in PowerShell.

- A+ Certification preferred or equivalent.

- Security+ preferred or equivalent.

- Network + preferred or equivalent.

- JAMF 100, 200, 300, 400 is a plus.