Business Analyst - O2C/Collections

Mandatory Skills:

• Order To Cash or Collections Experience
• Customer Centric Experience
• Business Analysis Experience or knowledge

Level of experience: 1 2 years

Work location Bangalore

Shifts: Rotational

Package: 3.5LPA fixed

Job Responsibilities:

• Work on assigned Service requests
• Act as the first point of contact for operations
• Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
• Identify improvement opportunities (proactive and reactive)
• Display Customer Centric behavior's
• Collaborate closely with training and quality team
• Provide necessary guidance and support to testers

This role reports into Assistant Manager/Deputy Manager

Key Skills:

• Strong written and interpersonal communication skills
• Good quantitative and analytical skills
• Should have problem solving capabilities
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
• Demonstrate good listening and comprehension skills
• Should be a team player with good interpersonal skills
• Ability to manage priorities and meet deadline

Key Competency:

Communicating for Impact

• Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
• Uses a wide range of interpersonal styles and approaches to influence others
• Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
• Creates easy to understand and accurate business communications.

Collaboration

• Builds trust, mutual support and understanding with colleagues
• Demonstrates acceptance and respect for others
• Values diverse thinking and seeks to understand different perspectives and cultures
• Demonstrates value as a team player both within and across teams.

Performance drive and Execution

• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Code of Ethics and Business Conduct

Mastering Complexity

• Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Gathers appropriate data and diagnoses root cause of issues
• Tackles problems enthusiastically; views problems as a challenge
• Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
• Draws accurate conclusions from qualitative and quantitative data.

Change Agility

• Shows willingness to adjust to changing work environments
• Offers ideas on where improvements could be made
• Works efficiently in situations of uncertainty.

Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking

Inspirational Leadership

• Leads by example and personally models positive values, inclusive behaviours, and work practices
• Projects confidence, expertise, and authority
• Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
• Exhibits, promotes, and supports ethical behaviour and business practices; complies with standards of ethics and business conduct
• Proactively seeks feedback and focuses on developing relevant capabilities.