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Iron Mountain Inc
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O2C Credit/Collections Associate
2-5 years
Bangalore / Bengaluru
1 vacancy
O2C Credit/Collections Associate
Iron Mountain Inc
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Tracking outstanding balances and maintaining up-to-date accounts receivable records.
- Generating and sending invoices, account statements, and payment reminders to clients.
- Reconciling accounts to ensure accurate records of payments and credits.
- Contacting clients (via calls, emails, or letters) to recover overdue payments.
- Negotiating and establishing payment plans or settlements with delinquent customers.
- Monitoring payment plans to ensure compliance with agreed-upon terms.
- Escalating unresolved or overdue accounts for legal or third-party collection efforts.
- Maintaining professional communication to ensure positive customer relationships during the collection process.
- Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions.
- Educating clients on payment policies and credit terms.
- Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA).
- Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics.
- Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues.
- Identifying and implementing strategies to accelerate cash inflows.
- Reducing the average collection period (days sales outstanding, DSO).
- Monitoring credit policies and revising terms to improve payment timelines.
- Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams).
- Coordinating with third-party collection agencies for escalated cases.
- Keeping detailed records of all interactions and payment efforts to support legal proceedings.
- Working with finance teams to report on cash flow impacts.
- Collaborating with sales teams to align credit terms with customer agreements.
- Providing feedback to management on credit and collection trends.
- Experience in Accounts Reconciliation, Invoice Management, Conflict Resolution and Payment Plan Negotiation
- Strong Verbal and Written Communication
- 2-5 years of experience in a collection role.
Employment Type: Full Time, Permanent
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