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Engaged Employer

Iron Mountain Inc

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3.7

based on 420 Reviews

Video summary

19 Iron Mountain Inc Jobs

O2C Credit/Collections Associate

Iron Mountain Services Private Limited.

3.7

based on 420 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

O2C Credit/Collections Associate

Iron Mountain Inc

posted 23d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Logistics Medical Billing Claims Adjudication CCTV Monitoring Debt Collection

+ 2 more

Job Description

Tracking outstanding balances and maintaining up-to-date accounts receivable records.
Generating and sending invoices, account statements, and payment reminders to clients.
Reconciling accounts to ensure accurate records of payments and credits.
Contacting clients (via calls, emails, or letters) to recover overdue payments.
Negotiating and establishing payment plans or settlements with delinquent customers.
Monitoring payment plans to ensure compliance with agreed-upon terms.
Escalating unresolved or overdue accounts for legal or third-party collection efforts.
Maintaining professional communication to ensure positive customer relationships during the collection process.
Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions.
Educating clients on payment policies and credit terms.
Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA).
Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics.
Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues.
Identifying and implementing strategies to accelerate cash inflows.
Reducing the average collection period (days sales outstanding, DSO).
Monitoring credit policies and revising terms to improve payment timelines.
Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams).
Coordinating with third-party collection agencies for escalated cases.
Keeping detailed records of all interactions and payment efforts to support legal proceedings.
Working with finance teams to report on cash flow impacts.
Collaborating with sales teams to align credit terms with customer agreements.
Providing feedback to management on credit and collection trends.

Key Skills, Requirements and Competencies:

Experience in Accounts Reconciliation, Invoice Management, Conflict Resolution and Payment Plan Negotiation
Strong Verbal and Written Communication
2-5 years of experience in a collection role.