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Engaged Employer

Iron Mountain Inc

Compare

3.8

based on 411 Reviews

15 Iron Mountain Inc Jobs

Senior Associate

Iron Mountain Services Private Limited.

3.8

based on 411 Reviews

2-4 years

₹ 3.3 - 8L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Associate

Iron Mountain Inc

posted 18hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Logistics Medical Billing Claims Adjudication CCTV Monitoring Debt Collection

+ 3 more

Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation.

Position Purpose

Iron Mountain s Global Business Services (GBS) group is hiring an experienced Credit & Collection associate. You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities.

Result-driven Credit Collection Specialist with 5+ years of experience in accounts receivable, credit risk analysis, and debt recovery. Expertise in reducing outstanding balances, maintaining client relationships, and ensuring timely payment collection while adhering to company policies and legal regulations.

Major | Key Accountabilities

Tracking outstanding balances and maintaining up-to-date accounts receivable records.

Generating and sending invoices, account statements, and payment reminders to clients.

Reconciling accounts to ensure accurate records of payments and credits.

Contacting clients (via calls, emails, or letters) to recover overdue payments.

Negotiating and establishing payment plans or settlements with delinquent customers.

Monitoring payment plans to ensure compliance with agreed-upon terms.

Escalating unresolved or overdue accounts for legal or third-party collection efforts.

Maintaining professional communication to ensure positive customer relationships during the collection process.

Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions.

Educating clients on payment policies and credit terms.

Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA).

Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics.

Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues.

Identifying and implementing strategies to accelerate cash inflows.

Reducing the average collection period (days sales outstanding, DSO).

Monitoring credit policies and revising terms to improve payment timelines.

Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams).

Coordinating with third-party collection agencies for escalated cases.

Keeping detailed records of all interactions and payment efforts to support legal proceedings.

Working with finance teams to report on cash flow impacts.

Collaborating with sales teams to align credit terms with customer agreements.

Providing feedback to management on credit and collection trends.

Ke y Skills, Requirements and Competencies:

Masters degree in business administration or a related field.

Experience in Accounts Reconciliation,Invoice Management, Conflict Resolution and Payment Plan Negotiation

Strong Verbal and Written Communication

Minimum of 2-4 years in a collection role.

Category: Finance

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Associate roles with real interview advice

What people at Iron Mountain Inc are saying

3.2

Rating based on 19 Senior Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

No likes even I had a very worst experience on the interview I had given for this company. Recruiters are completely useless and mangers thinks like they are GOD when taking interviews, showing full attitude and rude behaviour…don’t expect any respect from them.

Dislikes

I got an interview call from the HR named “Deeksha Ladkani” for this company and there were 3 rounds- first was HR self intro and remaining 2 manger rounds. After all these rounds been completed, I was waiting for the positive feedback from them as I did well in these rounds. Then 1 week over, I didn’t got anything hear back from the..Read More