AVP, Reliability Engineer - Apply and Buy Digital apps (L11)

Job Description:

Role Title: AVP, Reliability Engineer - Apply and Buy Digital apps (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

Organization Overview:

Synchronys Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, youll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If youre passionate about engineering and innovation, Synchronys Engineering Team is the place to be.

Role Summary/Purpose:

AVP, Reliability Engineer - Apply and Buy Digital apps - Contribute to the management of support operations for engineering applications by collaborating effectively with Vendor Partners and Synchrony Teams during the India time zone. This is a hands-on technologist role that requires exposure to SRE and DevOps technology stack along with understanding the application support process. This role entails monitoring and addressing incidents and alerts of engineering applications, ensuring a seamless handoff process with US vendor partner and Synchrony Teams. As a team member, you will play a key part in implementing technical strategies to improve support efficiency, optimize resolutions, introduce automation and incorporate site reliability engineering (SRE) principles to refine practices.

Key Responsibilities:

Required Skills/Knowledge:

Desired Characteristics:

Eligibility Criteria:

Bachelor s Degree with 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years of relevant experience in information Technology.

Work Timings: 2pm to 11pm IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants:

Grade/Level: 11

Job Family Group: