AVP, Analytics, Loyalty Strategic Initiatives and Reporting (L10)

Job Description:

Role Title : AVP , Analytics , Loyalty Strategic Initiatives and Reporting (L10)

Company Overview :

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 2 among India s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India s Best Workplaces for Women in 2024. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose :

AVP, Analytics , Loyalty Strategic initiatives and Reporting (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will deliver on business and organizational priorities for Loyalty Center of in solving business problems with solutions that are powered by data and analytics. The Role has two key aspects :

The candidate will Partner with Loyalty CoE and Analytics leaders on Strategy and measure performance, provide insights for Synchrony s Central Rewards Strategies The candidate will also own the Loyalty Business Intelligence Reporting Suite , action on new requests or changes as needed to provide the right KPIs and perspectives that comprehensively showcase the Performance of Loyalty Programs at Synchrony

Key Responsibilities:

• Co-Lead the Ideation ,work hands end to end, Provide Insights and better the Synchrony s Central Reward Strategies

• Ensure accuracy & delivery SLA for Centralized and Client Specific Loyalty Reporting . Review Reporting Inventory time to time and make improvements as needed

• Lead analytics projects/solutions from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable thus improving the usage and the Impact of Loyalty programs at Synchrony

• Establish a strong partnership with stakeholders through consistent delivery, transparency and problem solving mindset

• Mentor team members on analytical, technical and functional subject matters

Required Skills & Knowledge:

• Minimum 4+ years of hands on Experience in SQL / SAS /Open Source Tools with ability to leverage advanced algorithms and be efficient in handling complex / large data

• Minimum 2+ Years of Experience in project management with Ability to independently formulate objectives, lay out key milestones, deliver with high accuracy

• Ability to see a business process as a synergy of multiple functions & create / connect KPIs

• Excellent oral and written communication skills with ability to collaborate ,articulate and present solutions cutting across functional teams in a simple yet compelling manner

Desired Skills & Knowledge:

• Experience in managing People ; Coordinates work , supervises & evaluates performance, ensures employees are trained

• Identify opportunities to deploy existing analytics solutions at scale and reduce time to market

• Knowledge of latest tools and techniques with ability to build proof of concepts

• Negotiate complex matters amidst conflicting sources of information and diverse opinions in alignment with Synchrony s Core values and Culture

Eligibility Criteria :

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience(Distance learning not valid) , or in lieu of a degree 6+ years of relevant analytics/data science experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or PIP

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L08 + Employees can apply

Grade/Level: 10

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