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Swiggy

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3.8

based on 4.1k Reviews

Video summary

211 Swiggy Jobs

Senior Executive - RBP

Swiggy

3.8

based on 4.1k Reviews

3-5 years

Chennai

1 vacancy

Senior Executive - RBP

Swiggy

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Billing Retail Packaging Retail Management Training FMCG Sales

+ 3 more

Job Description

Responsibilities

Recommend and advise on best practices of picking and packing to improve Cx experience.
Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
Provide recommendations on the training aspects required to deliver/improve Cx metrics.
Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

Graduate / 3-5 years of retail management experience
Must have led 15+ people/ employees at Retail/ Store.
Problem solving, data-driven decision-making
Adaptability to dynamic situations.
Experience from retail/FMCG/ quick commerce Industry.

Employment Type: Full Time, Permanent

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What people at Swiggy are saying

3.7

Rating based on 57 Senior Executive reviews

Anonymous · Teaching & Training in Bangalore / Bengaluru

Likes

Only tea and biscuit

Dislikes

Politics, Politics & Politics. Management should change otherwise they will make sure it is shut with losses. No idea how to manage a team, they just need their owns religion peers to come n work. Making layoff for the really desired people who worked strong n steady. N in layoff settlement, again golmal. Proper calculation is not made wantedly n settled with lesser amount.