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144 Swiggy Jobs

Sr Executive - Relationship & Business Performance

3-5 years

Madurai

1 vacancy

Sr Executive - Relationship & Business Performance

Swiggy

posted 17hr ago

Job Role Insights

Flexible timing

Job Description

Way of Working - Office/Field - Employees will work full-time from their Base Location


About the Team Role-

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.


We are hiring the role of Senior Executive- Relationship Business Performance for the team of City Business Operations.


Responsibilities-

  • Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
  • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
  • Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
  • Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
  • Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.
  • Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications-

  • Graduate / 3-5 years of retail management experience
  • Must have led 15+ people/ employees at Retail/ Store.
  • Problem solving, data-driven decision-making
  • Adaptability to dynamic situations.
  • Experience from retail/FMCG/ quick commerce Industry.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Swiggy through

(based on 286 Swiggy interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
33%
21%
10%
9%
5%
1%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Swiggy are saying

3.6
 Rating based on 54 Senior Executive reviews

Likes

Only tea and biscuit

Dislikes

Politics, Politics & Politics. Management should change otherwise they will make sure it is shut with losses. No idea how to manage a team, they just need their owns religion peers to come n work. Making layoff for the really desired people who worked strong n steady. N in layoff settlement, again golmal. Proper calculation is not made wantedly n settled with lesser amount.

Read 54 reviews

Senior Executive salary at Swiggy

reported by 391 employees with 2-10 years exp.
₹2 L/yr - ₹8.2 L/yr
6% less than the average Senior Executive Salary in India
View more details

What Swiggy employees are saying about work life

based on 3.9k employees
73%
42%
47%
81%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Swiggy Benefits

Health Insurance
Job Training
Work From Home
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

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