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144 Swiggy Jobs

Dark Store Manager

3-8 years

₹ 2.75 - 6.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gorakhpur, Moradabad

3 vacancies

Dark Store Manager

Swiggy

posted 17hr ago

Job Description

Role & responsibilities

  1. Recommend and advise on best practices of picking and packing to improve Cx experience.
  2. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
  3. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
  4. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
  5. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
  6. Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
  7. Provide recommendations on the training aspects required to deliver/improve Cx metrics.
  8. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.


Preferred candidate profile

  • Graduate / 3-5 years of retail management experience
  • Must have led 15+ people/ employees at Retail/ Store.
  • Problem solving, data-driven decision-making
  • Adaptability to dynamic situations.
  • Experience from retail/FMCG/ quick commerce Industry.


Perks and benefits

  • Monthly Incentives.
  • Medical Benefits



Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Swiggy through

(based on 286 Swiggy interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
33%
21%
10%
9%
5%
1%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Swiggy are saying

3.8
 Rating based on 83 Store Manager reviews

Likes

The management of this company is very good, salary is received on time and if there is any issue, it is resolved on a complaint.

Dislikes

If any customer files a wrong complaint, then at that time we do not have any option to tell whether this is a fake complaint due to which our complaint gets increased and the refund amount also increases.

Read 83 reviews

Store Manager salary at Swiggy

reported by 347 employees
₹2.2 L/yr - ₹6.5 L/yr
14% less than the average Store Manager Salary in India
View more details

What Swiggy employees are saying about work life

based on 3.9k employees
73%
42%
47%
81%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Swiggy Benefits

Health Insurance
Job Training
Work From Home
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

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