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212 Swiggy Jobs

Sr Executive - Relationship & Business Performance

3-5 years

Chennai

1 vacancy

Sr Executive - Relationship & Business Performance

Swiggy

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

Responsibilities

  • Recommend and advise on best practices of picking and packing to improve Cx experience.

  • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

  • Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.

  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.

  • Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.

  • Provide recommendations to partners for continuous improvement on delivering best Cx metrics.

  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.

  • Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.


Qualifications

  • Graduate / 3-5 years of retail management experience

  • Must have led 15+ people/ employees at Retail/ Store.

  • Problem solving, data-driven decision-making

  • Adaptability to dynamic situations.

  • Experience from retail/FMCG/ quick commerce Industry.


Employment Type: Full Time, Permanent

Read full job description

Swiggy Interview Questions & Tips

Prepare for Swiggy Senior Executive roles with real interview advice

Top Swiggy Senior Executive Interview Questions

Q1. How swiggy earns such as there are 5 different ways swiggy earns. Delivery charges Rs.20-40 per order Commission from restaurant partners 24 ... read more
Q2. Inorder Traversal of Binary Tree You are provided with a Binary Tree composed of 'N' nodes, each holding integer values. Your task is to co ... read more
Q3. Ques.1 How many delivery boy have called customers more than 5 times?
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What people at Swiggy are saying

3.7
 Rating based on 57 Senior Executive reviews

Likes

Only tea and biscuit

Dislikes

Politics, Politics & Politics. Management should change otherwise they will make sure it is shut with losses. No idea how to manage a team, they just need their owns religion peers to come n work. Making layoff for the really desired people who worked strong n steady. N in layoff settlement, again golmal. Proper calculation is not made wantedly n settled with lesser amount.

  • Skill development - Bad
  • +5 more
Read 57 Senior Executive reviews

Senior Executive salary at Swiggy

reported by 377 employees with 2-9 years exp.
₹2.4 L/yr - ₹7.5 L/yr
7% less than the average Senior Executive Salary in India
View more details

What Swiggy employees are saying about work life

based on 4.1k employees
72%
41%
47%
81%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Swiggy Benefits

Health Insurance
Job Training
Work From Home
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

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