Premium Employer
i
This company page is being actively managed by
Sutherland Global Services Team. If you also belong to the team, you
can get access from
here
Sutherland Global Services
Compare
All Filters
179 Sutherland Global Services Jobs
Sr. Manager / Manager - Process Improvement
5-10 years
Chennai
1 vacancy
Sr. Manager / Manager - Process Improvement
Sutherland Global Services
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Sutherland is seeking a dynamic and goal-oriented person to join us as Senior Manager for Service Excellence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
The Lean Six Sigma Process Improvement Manager is responsible for leading and executing Lean Six Sigma (LSS) initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in cost, customer experience, and demand management.
Sr. Manager / Manager for Process Improvement in this role get to:
- Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals.
- Structures identified business challenges logically.
- Mentor Project Managers on Lean Six Sigma and general project management skills
- Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation.
- Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.
- Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them.
- Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.
- Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.
- Quantify impact of projects on financials, productivity, customer experience.
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
- Provides hands-on leadership to Project Managers and Associates
- Builds a strong team and develops them to their full potential.
- Recognize when there are obstacles preventing others from achieving their goals and readily intervene and find resourceful ways to remove them.
- Develop and maintain relationships with senior leadership.
- Bachelors degree
- Six Sigma and/or Lean Sigma trained and/or certified.
- PMP / Prince 2 trained and/or certified would be an advantage.
- At least 5 years of experience in Lean Six Sigma or related continuous improvement a
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager - Process roles with real interview advice
People are getting interviews at Sutherland Global Services through
People are getting interviews through
(based on 430 Sutherland Global Services interviews)
Job Portal
Walkin
Campus Placement
Referral
Company Website
Recruitment Consultant
32%
22%
13%
11%
9%
2%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Sutherland Global Services are saying
What Sutherland Global Services employees are saying about work life
based on 6.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
Compare Sutherland Global Services with
Genpact
Compare
Concentrix Corporation
Compare
Teleperformance
Compare
Wipro
Compare
TCS
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Capgemini
Compare
Accenture
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
UST
Compare
Nagarro
Compare
Hewlett Packard Enterprise
Compare
Access Healthcare
Compare
Publicis Sapient
Compare
Similar Jobs for you
Sutherland Global Services Chennai Office Location
Chennai Office
Sutherland Global Services, Corporate Office, 45, Velachery Rd, Velachery
Chennai
Tamil Nadu 600042
Tamil Nadu 600042
EBS (US) Payroll and Benefits technical RAC - (SFID-74215)
4-9 Yrs
Hyderabad / Secunderabad
Associate-Workforce management/Resource Planner
6-10 Yrs
Hyderabad / Secunderabad
Share an Interview