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205 Sutherland Global Services Jobs

Quality Analyst

4-8 years

₹ 3 - 6L/yr

Chennai

4 vacancies

Quality Analyst

Sutherland Global Services

posted 1hr ago

Job Role Insights

Flexible timing

Job Description

Responsibilities

  • Executing data entry/maintenance within the systems
  • Navigating freight movement applications and production systems and obtain appropriate information
  • Following decision trees to identify relevant data/next steps for processing
  • Managing exceptions per prescribed escalation paths
  • Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
  • Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
  • Meet or exceed expectations set for daily transaction productivity and quality measures.

Requirements

  • Read & comprehend English.
  • Quick learner and ability to work in a fast-paced environment and SLA-driven.
  • Excellent communication skills and attention to detail and accuracy.
  • Multi-task by navigating through multiple applications with dual monitors.
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

Advantage

  • Customs Brokerage and Freight Forwarding knowledge.
  • Knowledge of Supply Chain, Logistics, or International Business
  • Smart with technology (EDI, Web Applications, Microsoft Apps)
  • Good communicator and prioritization.
  • Problem solving skills.

Schedule:

  • Night / Rotational Shifts


Employment Type: Full Time, Permanent

Read full job description

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What people at Sutherland Global Services are saying

4.2
 Rating based on 41 Quality Analyst reviews

Likes

People are good Helpful managers

Dislikes

Salary hike low Promotion Need work from. Hom

  • Salary - Poor
  • +2 more
Read 41 Quality Analyst reviews

Quality Analyst salary at Sutherland Global Services

reported by 213 employees
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₹1.5 L/yr - ₹6 L/yr
22% less than the average Quality Analyst Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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Sutherland Global Services Chennai Office Location

View all
Chennai Office
Sutherland Global Services, Corporate Office, 45, Velachery Rd, Velachery Chennai
Tamil Nadu 600042

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