Sr. Associate Manager - Operational Risk Management (ORM)

Operational Risk and Audit professional with Travel industry performs risk assessments/audits under Sutherlands Operational Risk framework, which sets out how operational risks are identified, assessed, and managed across all locations and programs.

Operational Risk includes potential impacts to Sutherland, resulting from inadequate or failed internal processes, people, systems, or from an external event. The impact to the business may be financial or non-financial losses such as customer dissatisfaction, reputational or regulatory consequences. Listed below is a summary of the responsibilities :

Role & responsibilities :

• Assess, measure, monitor, control, and report operational risks for the audited program.
• Evaluate if the risk management practices are in line with the operational risk by business or industry vertical.
• Support implementation of audit strategies to mitigate risks arising out of the day-to-day operations of the programs.
• Analysis of any breaches / operational risk failure events to create mitigation plans and continuous tracking and reporting of operational loss events.
• Evaluate operational risks for new programs being launched and partner with the Solutions team to identify and recommend risk mitigation required in RFP proposals and in transitions.
• Continuous interactions with other functions to reinforce the objectives of Operational Risk and in strengthening of processes.
• Perform any other assigned tasks as required by the leadership team w.r.t. Operational risk.
• Clear and deep understanding of Operational Risk concepts, controls and their fitment within a Operational Risk Framework under Travel Industry.
• Must have experience in Travel industry and global tool knowledge like Sabre, Amadeus etc.
• A proven ability of working with multiple leaders and supporting functions to deploy risk frameworks in the business.
• Strong understanding of industry best practices in respect to risk tools and developments.
• Experience in conducting various types of fraud, business risk and investigations.
• A passion for developing talent by facilitating functional and personal development for team members.
• Excellent command of the English language with strong written and oral communication skills and an ability to communicate and influence effectively at all levels in the business.
• Hands on experience in driving change management in operating environments. Education and Experience

Preferred candidate profile:

• Bachelors degree or graduation in any stream
• Overall, 10 years of experience in Business Process Outsourcing industry with voice and non-voice projects.
• Min 6 years in Operational risk management exposure (not in Internal audit or Information Security). Candidates with operational experience from travel verticals preferred.
• Certified ISO 31000 and PIMS is a must.
• Exposure knowledge in data privacy (EUGDPR, DPA), ISO 27001, regulatory laws and other industry standards (PCI DSS) preferred.
• Should have prior experience in Incident management and fraud investigations.
• Exposure in people management is added advantage.
• An entrepreneurial mindset that is able to navigate through ambiguity and evolving business needs.