Walk-in Drive Email/Chat Support Analyst | 18th January | Hyderabad

HCLTech is hosting a Mega Walk-in Drive for Experienced Candidates - 18th January 2025 Hyderabad

Interested candidates can attend the walk-in interview at the address mentioned below:

📅 Date: 18th January 2025
🕒 Interview Timings: 10:00 AM - 5:00 PM
📍 Walk-in Address: Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
🏢 Work Location: Hyderabad
👥 Contact Person: Ashish Durgapal

1.Chat & E-Mail Support

(Excellent Written & Verbal Communication is a must)

(Prefer Candidates who are immediate Joiners )

Designation: Analyst / Senior Analyst

Required Work Experience:

• Good fluency of the English language, both written and spoken.
• Driven to deliver an excellent customer experience through resolutions and adherence to response times.

Skill set Required :-

*Excellent English Written Communication Skills.(MUST HAVE)

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

Job Description

• Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
• Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
• Escalating the issues in a timely manner and work at a fast pace
• Investigate and follow-up appropriately, or make judgments and escalate when necessary

Skill requirement

Technical

• Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
• Knowledge of Technical Troubleshoot
• Strong analytical skills

Communication

• Proficient in English writing and speaking skills

Customer Service

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
• Ability to work with individuals, companies and large clients
• Should will to work in Night Shift

Nice to have:

• Previous experience in tech-support or tools/applications development domains will be an advantage
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have
• Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
• Good spontaneous chat etiquettes.