The Pre Sales Telecaller plays a vital role in the organizations sales performance by proactively engaging potential clients and generating leads through telephone interactions. This role is critical in creating a first positive impression and helping to establish relationships with prospects. The Telecaller is responsible for thoroughly understanding the companys product offerings and effectively communicating their benefits to customers. By leveraging their expertise in telephonic communication and sales strategies, the Pre Sales Telecaller directly contributes to the increase of the sales pipeline and, ultimately, revenue growth for the company. This position requires a blend of passion for customer service, strong persuasive skills, and resilience to handle objections. Candidates will not only assist in qualifying potential leads but also collaborate closely with the sales team to devise efficient strategies for conversion. As part of a dynamic environment, they will need to adapt quickly and work towards achieving individual and team goals.
Key Responsibilities:
Engage with potential customers via phone calls to introduce products and services.
Qualify leads by assessing customer needs and interests through detailed discussions.
Maintain an organized database of prospects and their interactions.
Conduct market research to identify new leads and opportunities.
Assist in the preparation of sales presentations and proposals for prospective clients.
Follow up on leads generated from marketing campaigns and referrals.
Provide feedback to the product and marketing teams based on customer interactions.
Achieve individual targets for lead generation and conversion.
Document all interactions thoroughly in the CRM system for future reference.
Respond to customer inquiries and address concerns promptly and professionally.
Collaborate with the sales team for seamless handover of qualified leads.
Conduct regular training sessions to stay updated on product features and market trends.
Participate in team meetings to discuss progress and share successful strategies.
Maintain a high level of customer service in each interaction.
Adapt communication style to meet the needs of diverse clients.
Required Qualifications:
Bachelors degree in Business, Marketing, or a related field.
Proven experience in a telecalling or sales role, preferably in a B2B environment.
Excellent verbal and written communication skills.
Strong knowledge of CRM software and telemanagement tools.
Ability to work independently and as part of a team.
Understanding of sales processes and lead qualification strategies.
Familiarity with market research techniques.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
High level of resilience and ability to handle rejection.
Results-oriented with a track record of meeting or exceeding targets.
Strong organizational skills and detail-oriented mindset.
Willingness to learn and adapt to changing market conditions.
Basic knowledge of the industry and competitor landscape.
Ability to work in a fast-paced environment while maintaining quality interactions.
Fluency in English; additional language skills are a plus.