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41 Super Scholar Jobs
Customer Service Executive
Super Scholar
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Overview
The Customer Service Executive plays a vital role in ensuring client satisfaction and fostering long-term relationships between customers and the organization. This position is essential as it acts as the frontline for customer interactions, addressing inquiries, resolving issues, and providing information about products and services. The Customer Service Executive embodies the companys commitment to excellent service and acts as a stakeholder in the brand image by delivering prompt and professional responses to customer concerns. By contributing to a positive customer experience and enhancing service efficiency, this role supports overall business objectives, aiming for increased loyalty and retention. Ultimately, this individual ensures that the voice of the customer is heard and leveraged to drive improvements across various departments, making them a key player in the company s success.
Key Responsibilities
- Handle incoming customer inquiries and provide accurate information.
- Resolve product or service problems by clarifying customer complaints.
- Assist customers with placing orders, processing returns, and issuing refunds.
- Document customer interactions and maintain detailed records of inquiries.
- Guide customers through troubleshooting steps for technical issues.
- Follow up on outstanding customer queries and ensure resolution.
- Escalate unresolved issues to the appropriate team for further assistance.
- Provide product information and explain features and benefits to customers.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Conduct customer surveys to gather feedback for service improvement.
- Collaborate with team members to enhance service delivery and efficiency.
- Stay updated with product knowledge and industry trends.
- Meet or exceed individual and team performance targets.
- Participate in training and development sessions to enhance skills.
- Contribute to a team-oriented environment by sharing knowledge and insights.
Required Qualifications
- High School diploma or equivalent; Bachelor s degree preferred.
- Proven experience in customer service or related field.
- Strong verbal and written communication skills.
- Ability to remain calm and composed in difficult situations.
- Proficiency in customer service software and CRM systems.
- Good analytical and problem-solving abilities.
- Strong organizational and time-management skills.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.
- Excellent interpersonal skills and a team-oriented mindset.
- Knowledge of industry standards and best practices in customer service.
- Ability to learn new software and systems quickly.
- Demonstrated ability to handle stressful situations with grace.
- Commitment to ongoing learning and professional development.
- Multilingual abilities are a plus, depending on customer base.
- Experience in a fast-paced environment preferred.
Employment Type: Full Time, Permanent
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What people at Super Scholar are saying
Customer Service Executive salary at Super Scholar
reported by
1
employee
₹2.7
L/yr - ₹3.5
L/yr
At
par with the average Customer Service Executive Salary in India
View more details
What Super Scholar employees are saying about work life
based on 11 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Super Scholar Benefits
View more benefits
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