Manager Operation || Night Shift || Immediate joiner

Role & responsibilities

Operations Manager

Team Handling Role (70-100 Team)

Non Voice Process

Shift Timings- 05:30 PM to 02:00 AM

Education/Experience

• Minimum Post Graduate/Graduate • Relevant qualifications in Operations/ Business

Management preferred in Disability Claims Operations

• Minimum 10 years of industry Customer Service experience in North America Non Voice Ops (Disability insurance preferred)

• Should be currently working in the capacity of a Manager / similar designation for more than 1 year

• Leadership experience of managing a team size of at least 80, ability to work in an environment of multiple priorities and conflicting deadlines

• Customer service focus, Strong people management and leadership skills

• Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow

• Ability to build strong relationships with others across business and technical communities.

• Process improvement experience using a methodology

• Accomplishments in process optimization, operations management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning & change management

• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

Interested candidate can share profile at V.vaibhav@sunlife.com

Preferred candidate profile

Perks and benefits