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23 Sun Life Global Solutions Jobs

Manager Operation || Night Shift || Immediate joiner

10-17 years

Gurgaon / Gurugram

1 vacancy

Manager Operation || Night Shift || Immediate joiner

Sun Life Global Solutions

posted 6d ago

Job Description

Role & responsibilities


Operations Manager


Team Handling Role (70-100 Team)


Non Voice Process


Shift Timings- 05:30 PM to 02:00 AM


Education/Experience


  • Minimum Post Graduate/Graduate • Relevant qualifications in Operations/ Business

Management preferred in Disability Claims Operations


  • Minimum 10 years of industry Customer Service experience in North America Non Voice Ops (Disability insurance preferred)

  • Should be currently working in the capacity of a Manager / similar designation for more than 1 year

• Leadership experience of managing a team size of at least 80, ability to work in an environment of multiple priorities and conflicting deadlines


• Customer service focus, Strong people management and leadership skills


• Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow


• Ability to build strong relationships with others across business and technical communities.


• Process improvement experience using a methodology


• Accomplishments in process optimization, operations management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning & change management


• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.



Interested candidate can share profile at V.vaibhav@sunlife.com



Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

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What people at Sun Life Global Solutions are saying

What Sun Life Global Solutions employees are saying about work life

based on 45 employees
65%
100%
79%
80%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Sun Life Global Solutions Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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